Customer (purchaser) responsible to provide to us correct delivery details during check out.
This includes correct delivery date, the recipient name, valid delivery address, zip code and working phone number.
If the delivery information provided to us is incorrect, Luxury Flowers Miami is not responsible. We will not issue a refund for undelivered orders due to incorrect address and/or incorrect recipient information provided to us. If after placing your order you discover that you provided incorrect delivery information either online or by telephone, please contact us with correct information at least 24 hours prior to the scheduled delivery date by sending email to us.
Please make certain to reference your order number in your message. Should we advise you of our inability to deliver based on the information provided to us and you choose to request redelivery, there may be an additional delivery charge at our discretion for the next delivery attempt. If enough time has elapsed that the flowers are spoiled and must be remade for the next delivery attempt, you will be advised and at our discretion charged either a partial amount or the complete order amount (flowers, delivery charge, miami sales tax).
Luxury Flowers Miami provide Same Day Hand Flower Delivery.
Same Day Delivery is possible in most areas during non-holiday period if the order is placed by 4.30 PM. Monday through Saturday, local time. Sunday deliveries are possible, of order placed 24 hours in advance. We will notify you if delivery is not possible as requested.
Deliveries generally are made each day during a time window of 11:30 a.m. to 5 p.m. for offices and businesses, and between 11:30 a.m. and 7.30 p.m. to residential locations. At our discretion, we may attempt to honor delivery time requests but nothing can be guaranteed. Timing of deliveries is subject to a number of factors beyond our control, including traffic in Miami which varies widely by individual day.
Please note that with flower orders, some flowers/products /color /vase/plant and detail items may be substituted based on availability. If this occurs we will fulfil the order to equal or greater value if the selected flowers/products are unavailable and substitutions are made.
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