Non-Disclosure Policy

uxury Flowers Miami respects the privacy and confidentiality of our customers, recipients, and orders.

Information provided to us in connection with an order, delivery, inquiry, event, or other service is treated as confidential and is not disclosed or confirmed to unauthorized third parties except as described in this policy or as otherwise permitted or required by law.

We take reasonable measures to protect private order-related information and to limit access to information when a person requesting it cannot be appropriately identified or authorized.

This policy applies to requests made by phone, email, text message, online communication, social media, or in person.

Confidential order-related information may include, but is not limited to:

• Sender or purchaser name and contact information
• Recipient name and contact information
• Delivery address and delivery instructions
• Order details and order history
• Products, flowers, gifts, or services purchased
• Personal card messages and gift messages
• Delivery status and delivery-related information
• Communications between the customer and Luxury Flowers Miami
• Payment- and transaction-related information available to us
• Information related to custom orders, weddings, events, proposal packages, and other private requests

The fact that an individual has or has not placed an order with Luxury Flowers Miami may also be treated as confidential information when appropriate.

Luxury Flowers Miami does not disclose or confirm the identity of a sender, purchaser, recipient, or other person associated with an order to an unauthorized third party.

If a recipient asks who sent an arrangement or gift, we may refer the recipient to the card message or other information that the sender authorized to accompany the order. We are not required to disclose additional sender or purchaser information that was not intended to be shared with the recipient.

Similarly, we do not provide a sender, purchaser, or unauthorized third party with private information about a recipient beyond information reasonably necessary to process, deliver, or address the applicable order.

Personal messages included with an order are treated as part of the confidential order information and are not disclosed to unauthorized third parties.

Luxury Flowers Miami may require appropriate verification or authorization before discussing confidential information associated with an order.

Requests for information about an order are reviewed with consideration for the privacy and confidentiality of the customer, sender, recipient, and any other person associated with the order.

Luxury Flowers Miami may decline to provide or confirm order information when the person making the request cannot be reasonably identified, verified, or authorized to receive the requested information.

When contacting us regarding an existing order, we may request information reasonably necessary to locate the order and determine whether the person requesting information is authorized to discuss it.

Possession of a recipient’s name, delivery address, card message, order number, or other order detail does not automatically entitle a person to receive additional confidential information.

Luxury Flowers Miami reserves the right to limit or refuse disclosure when we reasonably believe that providing the requested information could compromise the privacy, security, or confidentiality of a customer, recipient, or order.

Luxury Flowers Miami may disclose or share confidential order-related information when reasonably necessary to process, fulfill, deliver, support, or resolve an order or service.

Information may also be disclosed when:

• The customer or other authorized person has provided appropriate consent or authorization
• Disclosure is reasonably necessary to complete or coordinate an order or delivery
• Information must be shared with service providers, payment processors, delivery personnel, technology providers, or other parties assisting us in providing our services
• Disclosure is reasonably necessary to investigate or resolve an order, payment, delivery, security, or fraud-related issue
• Disclosure is necessary to protect the rights, property, security, or legitimate interests of Luxury Flowers Miami, our customers, recipients, or others
• Disclosure is permitted or required by applicable law, legal process, court order, governmental request, or other lawful authority

When reasonably appropriate, we seek to limit disclosure to information relevant to the particular purpose or request.

Nothing in this policy requires Luxury Flowers Miami to disclose confidential information when disclosure is not appropriate, authorized, or legally required.

Luxury Flowers Miami reserves the right to review, restrict, place on hold, decline, or cancel an order when we reasonably believe that a transaction or request may involve unauthorized activity, fraud, identity misuse, payment abuse, falsified information, security concerns, or other potentially unlawful activity.

When investigating or responding to suspected fraud, unauthorized transactions, payment disputes, or chargebacks, Luxury Flowers Miami may provide relevant information and supporting documentation to authorized payment processors, financial institutions, fraud-prevention or fraud-protection systems, e-commerce platforms, and other parties reasonably involved in reviewing the transaction.

Such information may include, when relevant and available to us, transaction records, order information, delivery information or confirmation, communications, photographs, and other documentation related to the order or dispute.

Luxury Flowers Miami may also disclose relevant information to law-enforcement agencies, courts, governmental authorities, or other appropriate authorities when permitted or required by applicable law or legal process.

Nothing in this Non-Disclosure Policy prevents Luxury Flowers Miami from using or disclosing information when reasonably necessary to protect our legal rights, respond to a lawful request, investigate suspected unlawful activity, or defend against a payment dispute or legal claim.

This Non-Disclosure Policy addresses the confidentiality and disclosure of information associated with orders, customers, senders, recipients, deliveries, and related communications.

Our Privacy Policy separately explains how Luxury Flowers Miami collects, uses, stores, and otherwise processes personal information in connection with our website, orders, services, and business operations.

This Non-Disclosure Policy should be read together with our Privacy Policy and other applicable Luxury Flowers Miami policies.

If a specific legal requirement applies to the collection, use, retention, or disclosure of personal information, Luxury Flowers Miami will handle the information in accordance with applicable law.

If you have a question or concern regarding the confidentiality of an order, a request for private order information, or the disclosure of information associated with an order, please contact Luxury Flowers Miami.

When contacting us about an existing order, please provide your order number and sufficient information for our team to locate the order and evaluate whether the requested information may appropriately be discussed or disclosed.

Please do not send sensitive identification documents, photographs of payment cards, passwords, or other highly sensitive information unless specifically requested through an appropriate and secure process.

Luxury Flowers Miami
907 Alton Road
Miami Beach, FL 33139
Phone: (786) 608-4106

Business Hours:
Monday–Friday: 10:00 AM–6:30 PM
Saturday: 11:00 AM–4:00 PM
Sunday: Closed

Luxury Flowers Miami reserves the right to verify the identity or authority of a person requesting confidential information before discussing or releasing protected order information.