Due to the perishable and made-to-order nature of fresh flowers, all sales are generally considered final once an order has entered preparation or production.

Luxury Flowers Miami does not guarantee refunds for changes of mind, personal preference, recipient refusal, or circumstances outside our reasonable control.

When an eligible issue is reported, our team will review the circumstances of the order and determine the appropriate resolution in accordance with this policy.

If you need to cancel or modify an order, please contact Luxury Flowers Miami as soon as possible.

A cancellation may be approved if the order has not yet entered preparation, production, flower procurement, or delivery scheduling.

Once flowers or materials have been purchased specifically for an order, preparation has begun, or the order has been dispatched for delivery, the order may no longer be eligible for cancellation or a full refund.

Requests to change an existing order, including the delivery date, delivery address, recipient information, card message, arrangement details, or other order information, should be submitted as soon as possible.

Luxury Flowers Miami will make reasonable efforts to accommodate requested changes, but changes are not guaranteed once flowers or materials have been purchased, preparation has begun, or the order has entered the delivery process.

Changes that increase the cost of the order, require additional flowers or materials, or result in additional delivery charges must be paid before the requested change can be completed.

Cancellation and modification eligibility is determined based on the status and circumstances of the individual order.

Fresh flowers are natural and perishable products. Variations in color, size, shape, bloom stage, texture, and lifespan are normal and do not necessarily indicate a product defect.

Flower availability may change based on seasonality and market conditions. When necessary, substitutions may be made in accordance with our Flower Delivery Policy while preserving the overall style, quality, color palette, and value of the selected arrangement as closely as possible.

Natural variations and appropriate substitutions are not, by themselves, grounds for a refund.

Due to the perishable nature of fresh flowers and floral arrangements, Luxury Flowers Miami does not accept physical returns of delivered fresh floral products unless specifically requested by our team as part of resolving an order issue.

Customers should not return or transport a floral arrangement to our location without first contacting Luxury Flowers Miami.

Luxury Flowers Miami is not responsible for deterioration or damage resulting from improper handling or care after successful delivery, including prolonged exposure to heat, direct sunlight, extreme temperatures, lack of water, improper storage, or other conditions outside our reasonable control.

Customers and recipients are responsible for following reasonable flower-care instructions after delivery.

If an arrangement arrives significantly damaged, incorrect, or materially different from the order due to an error attributable to Luxury Flowers Miami, please contact us as soon as possible.

Our team will review the issue and, when appropriate, may offer a replacement, partial or full refund, store credit, or another reasonable resolution depending on the circumstances.

Minor natural variations in flowers, color, size, shape, bloom stage, or approved substitutions do not constitute an incorrect or defective order.

No specific refund, replacement, or other resolution is guaranteed until the order and supporting information have been reviewed by our team.

Concerns regarding the condition, quality, accuracy, or delivery of an order should be reported to Luxury Flowers Miami within 12 hours of delivery whenever reasonably possible.

Please provide your order number, a description of the issue, and clear photographs of the arrangement and, when relevant, any packaging, container, or visible damage.

Photographs and supporting information allow our team to evaluate the condition of the order at or near the time of delivery and determine an appropriate resolution.

Claims submitted after the reporting period, or without sufficient information to reasonably evaluate the issue, may not be eligible for a refund, replacement, or store credit.

Please do not discard, alter, return, or substantially modify an arrangement before contacting us if you are requesting a review of its condition, unless doing so is reasonably necessary to prevent further damage or for safety reasons.

When Luxury Flowers Miami determines that a resolution is appropriate, the available resolution may include a replacement arrangement, partial refund, full refund, store credit, or another reasonable solution.

The appropriate resolution is determined on a case-by-case basis according to the nature of the issue, the condition of the product, delivery circumstances, supporting documentation, and other relevant information.

When a monetary refund is approved, it may be issued to the original payment method when available. In certain circumstances, Luxury Flowers Miami may offer store credit or another mutually agreed resolution.

Approved replacements are subject to flower availability, delivery availability, and other reasonable operating conditions.

Shipping, delivery, service, rush, special-handling, and other fees may be non-refundable when the applicable service has already been performed, except where otherwise required by law or specifically approved by Luxury Flowers Miami.

Processing times for approved refunds may vary depending on the payment provider or financial institution. Luxury Flowers Miami does not control the time required by a bank or payment provider to post an approved refund to the customer’s account.

If a recipient refuses an order, or if delivery cannot be completed due to circumstances beyond the reasonable control of Luxury Flowers Miami, the order may be considered fulfilled and non-refundable.

This may include, but is not limited to, incorrect or incomplete delivery information, an unavailable recipient, inability to access the property, building or security restrictions, recipient refusal, or other circumstances that prevent successful delivery despite a reasonable delivery attempt.

If redelivery is requested or required, an additional delivery fee may apply. Redelivery is subject to driver availability, flower condition, location, and scheduling capacity and is not guaranteed.

Refunds are generally not provided when a delivery failure results from incorrect information supplied by the customer, recipient refusal, recipient unavailability, or circumstances outside our reasonable control.

For additional information regarding delivery attempts, recipient availability, secured buildings, and delivery procedures, please review our Flower Delivery Policy.

Custom floral designs, personalized arrangements, specially sourced flowers, custom containers, specialty products, and other items prepared or purchased specifically for a customer may be non-refundable once flowers, materials, or products have been ordered or production has begun.

Custom and special-request orders may require advance payment or a deposit before Luxury Flowers Miami purchases flowers, materials, containers, or other items required to complete the order.

Once Luxury Flowers Miami has committed time, labor, flowers, materials, or other resources specifically to a custom order, some or all payments associated with that work may become non-refundable.

Changes to an approved custom design or special request are subject to availability and may result in additional charges. Requested changes are not guaranteed after purchasing or production has begun.

Any specific pricing, payment, cancellation, or refund terms provided in writing for an individual custom order will apply in addition to this policy.

Weddings, private events, corporate events, proposal packages, installations, and other large or customized floral services may be subject to separate proposals, invoices, contracts, deposits, payment schedules, cancellation deadlines, and refund terms.

Because flowers, materials, rentals, labor, transportation, production time, and other resources may be reserved or purchased in advance specifically for an event, deposits and other payments may become partially or fully non-refundable according to the terms provided for the specific booking.

Changes to an event date, location, design, quantities, installation requirements, delivery requirements, or other agreed services are subject to availability and may result in additional charges.

Cancellation or postponement of an event does not automatically entitle the customer to a refund of amounts already used or committed toward flowers, materials, rentals, labor, transportation, or other event-specific expenses.

When a separate written proposal, invoice, contract, or agreement applies to an event or service, the terms of that agreement will apply in addition to this general policy. In the event of a conflict, the specific written terms applicable to the booking will control.

Candle rentals are subject to the separate security deposit and return conditions described in the Candle Rentals & Refundable Security Deposit section below.

Candle rentals require a 30% refundable security deposit in addition to the applicable rental charges.

The security deposit must be paid via Zelle to the phone number provided directly by Luxury Flowers Miami. Customers should send payment only to the Zelle information specifically provided by our team for their rental.

The security deposit is held until all rented items have been returned and inspected by Luxury Flowers Miami.

If all rented candles, candle holders, containers, accessories, and other rental items are returned on time and in the same condition in which they were provided, subject to normal use, the 30% security deposit will be returned to the customer.

If any rental items are missing, broken, damaged, excessively soiled, altered, or otherwise returned in a condition requiring additional cleaning, repair, or replacement, Luxury Flowers Miami reserves the right to deduct the applicable costs from the security deposit.

If the cost of missing, damaged, cleaning, repair, or replacement items exceeds the amount of the security deposit, the customer may be responsible for the remaining balance.

The security deposit is separate from the rental price and does not constitute payment toward the rental fee.

The customer is responsible for the rented items from the time they are delivered, picked up, or otherwise transferred to the customer or the customer’s authorized representative until the items are returned to and accepted by Luxury Flowers Miami.

Valentine’s Day, Mother’s Day, holidays, and other high-demand periods require advance purchasing, staffing, preparation, and delivery planning.

As a result, holiday and peak-day orders may be subject to more restrictive cancellation or modification terms once flowers, materials, production capacity, or delivery resources have been allocated to the order.

Same-day or last-minute holiday orders may not be eligible for cancellation once preparation or flower procurement has begun.

Increased delivery volume, traffic, weather, and other operating conditions may also result in extended or adjusted delivery schedules during peak periods.

A delivery arriving later than the standard delivery window during a disclosed holiday or peak-day extended schedule does not, by itself, automatically qualify an order for a refund.

Please review our Flower Delivery Policy for additional information regarding holiday and peak-day delivery schedules.

If you believe there is an issue with an order or payment, please contact Luxury Flowers Miami directly so our team has an opportunity to review and address the matter.

Customers are responsible for providing accurate and truthful information when placing an order, making a payment, or submitting a payment dispute or chargeback.

Luxury Flowers Miami reserves the right to review, place on hold, decline, or cancel an order when we reasonably believe that a transaction may be unauthorized, fraudulent, abusive, inaccurate, or otherwise presents a payment, security, or legal concern.

Suspected or confirmed fraudulent transactions, unauthorized payment activity, identity misuse, falsified information, fraudulent chargebacks, or other potentially unlawful activity may be reported to appropriate payment processors, financial institutions, fraud-prevention or fraud-protection systems, e-commerce platforms, law-enforcement agencies, and other appropriate authorities when permitted or required by law.

Luxury Flowers Miami reserves the right to provide relevant transaction records, order information, delivery confirmation, communications, photographs, and other supporting documentation available to us to authorized parties when investigating or responding to suspected fraud, payment disputes, or chargebacks.

Nothing in this policy limits any rights or remedies available to Luxury Flowers Miami or to the customer under applicable law.

If you have questions regarding an order cancellation, modification, refund request, replacement, store credit, damaged or incorrect order, candle rental security deposit, payment concern, or another order-related issue, please contact Luxury Flowers Miami as soon as possible.

Please have your order number and relevant order information available when contacting us so our team can review your request efficiently.

Luxury Flowers Miami
907 Alton Road
Miami Beach, FL 33139
Phone: (786) 608-4106

Business Hours:
Monday–Friday: 10:00 AM–6:30 PM
Saturday: 11:00 AM–4:00 PM
Sunday: Closed

For time-sensitive cancellations, changes, or order concerns, we recommend contacting our team as soon as possible. Requests are reviewed based on the status of the order and the applicable terms of this policy.